Usually, a 14-day money-back guarantee with no questions asked is the norm in Europe. If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. For instance, if your supplier offers only a 7-day return and refund period, it doesnt make sense that you provide a 30-day money-back guarantee. While making purchases, buyers like to know their options should they need to return a product for a particular reason. For examples of shipping policies used by major e-retailers as well as a template that you can customize for your dropshipping business,click here. If youre working exclusively with one supplier, and you dont mind website visitors seeing it, you could place the return address on the return policy page itself. Once you have a distinct niche in mind, its time to start choosing a few products you want to resell on your store. Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. Make sure to clearly state any additional costs that might be associated with certain options. But dont worry, if youre a beginner it isnt strictly necessary. This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. Free Shipping. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier? Shopify will automatically update your Amazon listings to match your inventory in your store. And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. A dropshipping return policy is an agreement between you (as the online store owner) and your customer. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. AliExpress dropshipping is by no means dead. All our orders are processed and shipped out within [NUMBER] business days. Check It Now ( Ashade ) 3). Also, ensure you give customers any other relevant information they would need. However, it is still a crucial step in setting up your dropshipping business. You should also indicate that those are at the sole responsibility of the customer, as it can be hard for a business to calculate or estimate those costs, which can be significant depending on the destination country. If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. Dropshipping through AliExpress is a great way to get started selling online once you have everything set up. Setting up your AliExpress dropshipping store. Have a structured and clearly outlined return process thats understandable, straightforward, and easy to follow. If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped. Oops! Dropshipping with AliExpress is also pretty easy. Before placing an order, some customers will check first if they can return the product for free and get a refund. The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. Unsure if youre capable of selling a certain product? You can also redirect them to the main Returns and Refunds page for the full details. Often, customers dont mind a longer shipping time, as long as they are aware of it and they are updated on the progress. In the case of dropshipping stores, the supplier is almost always in China. Dont be scared to use it; its free! #1 Free Shipping Policy Template & Generator | Easyship Shipping Policy Generator Get higher sales through providing peace of mind By clicking "CREATE POLICY", I agree to Easyship's Privacy & Data Protection Policy . If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. Then, give them the correct return address. Your shipping policy should include the following information: You may decide to offer delivery inside your home country only, especially if the items that you sell are large and would be subject to high shipping costs. Do you offer free returns (you cover the shipping)? This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! Try Shopify for free, no credit card required. However, in most cases, it includes information on shipping costs, processing and delivery times, other shipping costs incurred (duty), shipping locations and guidelines, and returns, to mention a few. And your third option is to offer your customers a full refund, store credit, or a replacement item without asking them for a product return. If youre in the shoes and clothing niche, there are still ways to decrease your return rates and soften the blow as much as possible. Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. For example: Standard shipping (5-7 business days): Free. Patryk. 2023 NicheDropshipping. In other words, the online store owner never has the actual physical products that it sells in hand. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. With a well-outlined dropshipping shipping policy, customers find little or no need for more assistance on shipping matters because they can easily find everything they need within your shipping policy. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. Do you offer a free return option (or who pays for the return shipping)? Covid-19 Shipping Policy. ; Whats your deadline for requesting a refund (for instance, 14, 30, 60, or 90 days)? This brings me to exactly the other point of why you should include a shipping policy when dropshipping; it informs your customer about your shipping process. You are now able to create your own dropshipping shipping policy. The AliExpress seller ships the order directly to your customer. This information should include who covers the cost of return shipments and the offers validity period. Your guide to online selling & ecommerce business success. Then, just copy our Do Dropshipping Shipping Policy Template above and paste it in Shopify. Sometimes, there are ways to have a faster delivery time when dropshipping as well. That would be wrong. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. Discount On Dropship Stores. Expedited shipping (2-4 business days): $25. But what happens when the description doesnt match the product? boxes and military addresses, which are both common exclusions. For the first casean order never arrivingyoull need to bring up the issue with your supplier. If you are trying to upsell your customers by offering free shipping above a certain spending amount, you should also mention it here. Your customers and clients should be your top priority, and you should work on building long-term relationships with them based on trust. So, thats something to keep in mind if youre dropshipping with no money. Or, go online and check out your competitors policies to understand the points to include. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. And remember that you will also learn many things by just starting to build your dropshipping store and learning things step-by-step , Good luck with your dropshipping store! But truthfully, its not any more complicated than what I described above. [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. Make sure to clearly state any additional costs that might be associated with certain options. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. Hello (Their name if you know it) My name is (Full name) I am the owner of (Your website) an eCommerce store specializing in (Your products). At this point, ensure that your buyers know this time does not account for the shipping duration mentioned at check out. Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. I will do my best to reply to them as soon as possible. Or only on full-priced products? Your competitive advantage will be reaching and serving your customers faster and better than your current competitionin other words, marketing, operations, and support are how you win. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. Aliexpress. With an AliExpress dropshipping business, your competitive advantage wont be your price or unique proprietary products. Starting AliExpress Dropshipping with our free Google Chrome Extension. Want to get the manufacturers best price from China? Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. #: It motivates customers to complete their orders. Add Products to Your Store. Most of the time, you cant do anything about it. Dropshipping Email Template 1. 2018-2023 Do Dropshipping. Do Dropshipping is compensated for referring traffic and business to these companies. What to Discuss with Suppliers before Drafting Your Return Policy? Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. Using headings is another great way to segment your dropshipping shipping policy. A dropshipping shipping policy is an essential document that gives customers a breakdown of how you handle any arising shipping issues. Theres also the AliExpress Buyer Protection which is a guarantee that youll receive a refund within 60 days if the product: If you use AliExpress suppliers for your dropshipping products, we recommend asking them individually about their dropshipping return policy. What is Dropshipping? The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. Once the order is shipped, we can not alter the shipping address anymore. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. Well, you start getting more and more refund requests! You can also mention other shipping restrictions, like not being able to ship to a PO box or military address. Theres no upfront cost or fee, so you can test out products without a big financial commitment. If the return delivery costs more than the product itself, its not worth having it returned. How to Get Started with Dropshipping in 2023. This will help to let your website visitors find the information they are looking for without much effort. In that case, say that you will be able to locate the package and verify if it is still in transit. It will buy the product from AliExpress for you and insert your customers details. #: Shipping costs, rates, options, and durations. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. What Are the Pros and Cons of Accepting Returns? Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. Although your product description should be well-written, it shouldnt be deceptive and give false expectations about a product. Dropshipping chrome extensions, Your email address will not be published. Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template Lastly, dropshipping is as simple as buying a product from the site and inputting your customers address after receiving their order. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. Step 2: Open Legal. All rights reserved. Many AliExpress suppliers dont offer returns. A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. Theres no science to it, but so far its helped me select reliable sellers. Start youronline businesstoday. Expedited shipping (2-4 business days): $25. It includes details on shipping costs, shipping methods, delivery times, and if applicable, details on import duties & taxes. Marketing any online business can be challenging. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. Not to mention that the global freight situation can change unexpectedly from one day to another, which is something that you have to take into account when drafting your shipping policy. One way wed recommend selling AliExpress dropshipping products on Amazon is: Once you set up DSers, you can also create Amazon listings out of existing products in your store or create offers for existing Amazon products if youre already selling on the platform. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. She spent the last 8 years improving her skills and loves taking on new challenges. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. On checkout, you can leave a message for the seller. Absolutely! We process all orders within 24 hours of a successful payment. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. Exactly what I was looking for. Customers can send back orders for untampered-with products within 7 days of delivery. Here are some tips and strategies that will help ensure you get your shipping policy right: For a neater presentation, create various sections that allow readers to scan the shipping policy and quickly find what they need. #: Use tables and other formatting options to underpin important information, like shipping prices and timelines. Shipping is increasingly complex when running a dropshipping business. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. We use cookies to optimize our website and our service. Adding products to your store may seem like an easier task than choosing products and suppliers. Thats typically the case for dropshipping high-ticket products where its more worth it. Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. Selling dropshipping products with high return rates can negatively affect any business. Is it the customer (not recommended)? The next reason for high refund rates is products that arrive damaged or defective. If you provide multiple shipping options, provide a chart that lists out all of those options. When you receive an order, you pay for that product at wholesale prices. Press Esc to cancel. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. All Registered. Choose a dropshipping niche for your business. Inform your buyers how long shipping will take locally and the options available. All in all, WooCommerce refunds are easy to set up and process. Here, mention the countries you ship to and dont. 2. This helps customers decide whether to proceed with a purchase. Build your store 2. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. Or, maybe give Spocket a try since its full of US and EU suppliers. International Shipping. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. Its a great place for sourcing products if you want to sell stuff online. This model is attractive for online businesses as it eliminates the need for a warehouse and inventory and allows the business owner to focus on managing the website and the company as a whole without having to think about fulfillment. Doing that might increase your sales, but it will also increase your return rate. A shipping policy outlines all details about how your store fulfills and ships purchases to your customers and usually accounts for both international and domestic orders. Choose what to sell and find reliable AliExpress suppliers You can always redirect clients to the main page for more detailed information. Flat rate shipping is usually more attractive for online shoppers than costs that are calculated at checkout and can come as a surprise. Learn how to find high-margin products, add them into your store, and start sellingfast. Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. What you have to keep in mind is that from the customers point of view the dropshipper doesnt exist. A dropshipping shipping policy is a panoptic document. Then, just copy and paste your shipping policy in the designated section. Dont just disappear after a customer makes a purchase. 3. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Returns and Refunds. The seller handles the rest. It also helps to compare your draft with the shipping policies of other stores to see how best to improve yours. Ensure you strategically place it in an obvious location; the footer section is a great option. NOTE: Fundamentally, if it relates to how you handle the shipping process as a dropshipping business, it can go into your shipping policy. What Should Be the Dropshipping Return Address? The first part of setting up your store is selecting a niche, or the selection of dropshipping products youre going to sell.